Priority System
Four priority levels that control nudge frequency, snooze caps, sort order, and auto-assessment behavior.
Every task has a priority level that affects how aggressively Tickr nudges, how long you can snooze, and where the task appears in lists.
Priority levels
| Priority | Sort order | Nudge multiplier | Snooze cap |
|---|---|---|---|
| Critical | 1st | 0.25x (4x more aggressive) | 4 hours |
| High | 2nd | 0.5x (2x more aggressive) | 24 hours |
| Medium | 3rd | 1.0x (normal) | 1 week |
| Low | 4th | 1.5x (less frequent) | 1 week |
Nudge multiplier applies to the base nudge interval. A critical task with a 24-hour default interval gets nudged every 6 hours. A low-priority task gets nudged every 36 hours.
Snooze cap limits how long you can silence nudges. Overdue tasks are always capped at 2 hours regardless of priority. See Smart Nudges for the full nudge engine.
Auto-priority assessment
When creating a task, Tickr automatically assesses priority based on multiple signals. You can always override manually.
Keyword detection
Tickr scans the task title and description for keywords:
| Priority | Keywords |
|---|---|
| Critical | outage, down, crash, P0, sev-1, incident, broken, data loss, security, vulnerability |
| High | urgent, ASAP, bug, regression, P1, sev-2, deadline, hotfix, breaking, customer-facing, escalation |
| Medium | important, tech debt, refactor, performance, flaky |
If no keywords match, the task defaults to Low.
Due date proximity
| Condition | Auto-priority |
|---|---|
| Overdue or due within 24 hours | Critical |
| Due within 3 days | High |
| Due within 1 week | Medium |
AI signals
Tickr's AI also considers:
- Tone and urgency — exclamation marks, ALL CAPS, phrases like "right now" signal higher priority
- Assignee workload — if someone already has 3+ active tasks, Tickr leans toward higher priority so nudges fire appropriately
Transparency
When Tickr sets a non-low priority, it briefly explains why:
Auto-set to critical priority (keyword: crash)
Auto-set to high priority (due within 3 days)
This helps you understand and override if needed.
ℹ️ AI priority intelligence
The full AI priority assessment (tone analysis, workload consideration) requires the Max plan. On other plans, keyword detection and due date proximity still work.
Setting priority manually
At creation time
Via form modal: Select from the Priority dropdown (Low, Medium, High, Critical).
Via @mention: Include priority keywords in your message:
@Tickr create a task to fix the payment crash — critical priorityAfter creation
Use the Update button on the task card to change priority, or mention it in an @mention:
@Tickr set the login task to high priorityImpact on other features
Priority affects several systems beyond nudges:
| Feature | How priority affects it |
|---|---|
| Nudge frequency | Higher priority = more frequent nudges |
| Snooze caps | Higher priority = shorter max snooze |
| Grace period | Higher priority = shorter grace before first nudge |
| Sort order | Critical tasks appear first in lists and boards |
| Board display | Critical (🔴) and high (🔶) get colored badges |
| Nudge message | Priority badges appear in nudge messages |
| Due date escalation | Priority increases nudge urgency near deadlines |