Legal

Terms of Service

Effective February 15, 2026Last updated February 15, 2026

These Terms of Service ("Terms") govern your use of Tickr, an AI-powered task management bot for Slack ("Service"), operated by Amaranthine Private Limited ("Company", "we", "us", or "our").

By installing, accessing, or using Tickr, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Overview

Tickr is a Slack application that provides AI-powered task management within Slack workspaces. It allows teams to create, track, assign, and manage tasks using natural language through Slack commands and mentions, with automated nudges and AI-generated insights.

2. Eligibility

You must be at least 16 years old to use Tickr. By installing Tickr in a Slack workspace, you represent that you have the authority to bind your organization to these Terms and that your organization agrees to be bound by them.

3. Account and Installation

3.1 Slack Workspace

Tickr operates within your Slack workspace. Installation requires authorizing Tickr via Slack's OAuth flow, which grants the permissions described in our Privacy Policy.

3.2 Workspace Administrator Responsibility

The workspace administrator who installs Tickr is responsible for:

Ensuring all workspace members are aware that Tickr processes messages and task data
Managing the workspace's subscription plan
Deciding which channels Tickr operates in
Removing Tickr if the organization no longer wishes to use the Service

3.3 Multi-Tenant Isolation

Each Slack workspace is a separate tenant. Your workspace's data is logically isolated from other workspaces.

4. Subscription Plans and Billing

4.1 Plans

Tickr offers the following subscription plans:

Plan	Price	Description
Trial	Free (30 days)	Full access to all features for 30 days from installation
Pro	TBD	Core task management features with a 25 active user soft cap
Max	TBD	All features, unlimited users, all AI capabilities

4.2 Trial Period

Upon installation, your workspace receives a 30-day free trial with full access to all features. When the trial expires, your workspace transitions to an expired state. All features are blocked until you subscribe to a paid plan.

4.3 Feature Availability

Certain advanced AI features are available only on the Max plan, including but not limited to:

AI standup summaries
Thread monitoring
Advanced nudge follow-ups
AI priority intelligence
Update quality evaluation
Custom date range for highlights and lowlights

The current feature matrix is maintained in our documentation and may be updated as we add new features.

4.4 Active User Limits

The Pro plan includes a soft cap of 25 active users per month. An "active user" is any workspace member who interacts with Tickr (via commands or mentions) during a calendar month. We will notify you when your workspace approaches or exceeds the limit. We reserve the right to require an upgrade to the Max plan after sustained overage beyond the active user cap.

4.5 Billing

Billing is processed through our payment provider. Subscriptions are billed monthly. You agree to provide accurate billing information and to keep it up to date. All fees are non-refundable except as required by applicable law or as described in Section 10.3.

4.6 Plan Changes

Upgrades take effect immediately
Downgrades take effect at the end of the current billing period
We reserve the right to change pricing with 30 days' notice to affected workspaces. If you do not agree with a price change, you may cancel your subscription before the new pricing takes effect.

5. Acceptable Use

You agree not to:

Use Tickr to store, process, or transmit content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable
Attempt to gain unauthorized access to Tickr's systems, other users' data, or the underlying infrastructure
Reverse engineer, decompile, or disassemble any part of the Service
Use Tickr to send spam, phishing messages, or unsolicited communications
Interfere with or disrupt the integrity or performance of the Service
Use automated scripts or bots to interact with Tickr beyond normal Slack usage
Resell, sublicense, or redistribute access to the Service without our written consent
Use Tickr to store sensitive personal data such as social security numbers, credit card numbers, health records, or passwords within task descriptions or updates
Circumvent or attempt to circumvent subscription plan limits or feature gating

6. Intellectual Property

6.1 Our Property

Tickr, including its software, design, AI models integration, documentation, and branding, is the intellectual property of Amaranthine Private Limited. These Terms do not grant you any ownership rights in the Service.

6.2 Your Content

You retain ownership of all content you create through Tickr (task descriptions, updates, comments, etc.). By using Tickr, you grant us a limited, non-exclusive license to store, process, and display your content solely for the purpose of providing the Service.

6.3 AI-Generated Content

Tickr generates AI content such as task summaries, standup reports, and update quality assessments. This AI-generated content is provided as-is for your team's internal use. We do not claim ownership of AI-generated content produced from your data.

7. AI Processing and Limitations

7.1 AI Capabilities

Tickr uses artificial intelligence (AWS Bedrock / Anthropic Claude) to parse natural language, generate summaries, evaluate updates, and provide task management assistance. AI outputs are automated and may not always be accurate or appropriate.

7.2 No Guarantee of Accuracy

AI-generated content (summaries, priority suggestions, quality evaluations, standup reports) is provided for convenience and should not be relied upon as the sole basis for business decisions. You are responsible for reviewing and verifying AI outputs.

7.3 AI Data Processing

Your message content and task data are sent to AWS Bedrock for processing. AWS Bedrock does not use your data to train or improve foundation models. See our Privacy Policy for details.

8. Availability and Support

8.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

8.2 Maintenance

We may perform scheduled or unscheduled maintenance that temporarily affects availability. We will make reasonable efforts to provide advance notice of planned maintenance.

8.3 Support

Support is provided on a reasonable-efforts basis. Contact us at the email listed in Section 18 for assistance.

9. Data and Privacy

Your use of Tickr is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your data. The Privacy Policy is incorporated into these Terms by reference.

10. Termination

10.1 By You

You may stop using Tickr at any time by uninstalling the app from your Slack workspace. Uninstalling will:

Revoke Tickr's access to your workspace
Delete your installation record and authentication tokens
Stop all nudge cycles, thread monitoring, and scheduled operations

Task data will be retained for 30 days after uninstallation, then permanently deleted. You may request immediate deletion by contacting us.

10.2 By Us

We may suspend or terminate your access to Tickr if:

You violate these Terms
Your workspace is used for illegal activities
You fail to pay subscription fees after reasonable notice
Continued provision of the Service becomes impractical or unlawful

We will make reasonable efforts to notify you before termination, except where prohibited by law or where immediate action is necessary.

10.3 Effect of Termination

Upon termination:

Your right to use the Service ends immediately
We will delete your workspace data within 30 days of termination
If we terminate your account without cause, we will refund any prepaid fees for the remaining unused portion of your subscription period
Provisions that by their nature should survive (liability, indemnification, dispute resolution) will survive termination

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR RELIABLE
THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS
DEFECTS WILL BE CORRECTED

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

IN NO EVENT SHALL AMARANTHINE PRIVATE LIMITED, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

13. Indemnification

13.1 By You

You agree to indemnify, defend, and hold harmless Amaranthine Private Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Content you create or store through the Service

13.2 By Us

We agree to indemnify, defend, and hold harmless you and your officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Any claim that the Service infringes a third party's intellectual property rights
A breach of our data protection and privacy obligations as described in our Privacy Policy

Our indemnification obligations are subject to the liability cap in Section 12.

14. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms (other than payment obligations) to the extent such delay or failure is caused by events beyond the party's reasonable control, including but not limited to: natural disasters, pandemics, acts of government, war, terrorism, riots, internet or telecommunications failures, power outages, fire, or flood. The affected party shall provide prompt notice and use reasonable efforts to mitigate the impact.

15. Modifications to the Service and Terms

15.1 Service Changes

We may modify, update, or discontinue features of the Service at any time. We will provide at least 30 days' notice for material changes that remove or significantly alter features included in your current subscription plan. If a material change adversely affects your use, you may cancel your subscription and receive a pro-rata refund for the remaining period.

15.2 Terms Changes

We may update these Terms from time to time. Material changes will be communicated via Slack notification or email to workspace administrators at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Service shall be resolved through:

Good-faith negotiation between the parties for 30 days
Arbitration in accordance with the Arbitration and Conciliation Act, 1996, seated in Noida, India, if negotiation fails

You agree that any dispute resolution proceedings will be conducted on an individual basis, not as a class action or representative proceeding.

17. General Provisions

17.1 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17.2 Entire Agreement

These Terms, together with the Privacy Policy and any Data Processing Agreement entered into between the parties, constitute the entire agreement between you and Amaranthine Private Limited regarding the Service, and supersede all prior agreements, understandings, and communications, whether written or oral.

17.3 Waiver

The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it at a later time.

17.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.

18. Contact Us

If you have questions about these Terms, contact us:

Amaranthine Private Limited B-914, 6th Avenue, Gaur City 1 Noida, Gautambuddha Nagar - 201301 Uttar Pradesh, India

Email: legal@heytickr.com

Questions?

Need to get in touch?

For questions about these terms or your use of Tickr, reach out to our team.

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